Orders & Delivery
This page summarises how we process, ship, and stand behind your order. The full policies live on dedicated pages — links throughout.
Processing time
Personalised orders ship within 3–5 business days from our Brampton studio. Non-personalised stock items ship within 1–2 business days. Bulk and corporate orders are quoted with a target delivery date at the time of order.
Shipping
We ship Canada-wide and to 28 countries worldwide via Canada Post and partner couriers. Approximate transit times once dispatched:
- Within Canada: 2–7 business days
- To the United States: 4–10 business days
- International: 7–21 business days
Tracking is emailed as soon as the label is generated. Full details on rates, customs, and lost parcels are on our shipping policy.
Returns & refunds
Personalised orders are not eligible for automatic return — but if there's an issue with the product, please reach out and we'll work to make it right. Non-personalised items can be returned within 30 days. Full terms are on our refund policy.
Local pickup
Local pickup from our Brampton studio is available by appointment for the Greater Toronto Area. Reply to your order confirmation to arrange a time.
Questions
Email info@expressimpressions.net or call +1 (647) 822-4765. More on the FAQ and contact pages.